Exchange
If you received a faulty item and need to exchange it for the same item, we can exchange it for you.
Returns
With a merchandise receipt, you may return a new, unopened item within 30 days of delivery for a full refund less any shipping costs. Items should be returned in their original product packaging with all of the original pieces. We must have the product in our possession prior to making any monetary refund.
Exchanges and Returns
Please contact us at contact@cognitra.com before you exchange or return any merchandise so we can process your request more efficiently.
Thank you.